Collection Quality Assurance

Thailand, Bangkok
Full- Time

Collection Quality Assurance

Salary Range: 25,000 – 35,000 THB
Job Type: Permanent (Full Time)
Report to: collection strategy and portfolio management manager

Key Tasks & Responsibilities

  • Execute quality improvement testing and activities.
  • Develop quality assurance standards and debt collection processes.
  • Prepare reports to communicate outcomes of quality activities.
  • Investigate customer complaints and non-conformance issues.
  • Identify training needs and organize training interventions to meet quality standards.
  • Monitor risk management activities.
  • Assure ongoing compliance with quality and industry regulatory requirements.
  • Develop, recommend and monitor corrective and preventive actions.


  • 25 – 30 years old
  • Bachelor’s degree in Engineering or any related fields.
  • At least 2 years experiences at quality inspection, auditing and testing.
  • knowledge of tools, concepts and methodologies of QA.
  • Can withstand strong work pressure, strong organizational and coordination skills, well communication, and strong teamwork spirit
  • Good focus, priority and time management, detail-oriented
  • Must be self-motivator and self-starter.
  • Ability to multitask and successfully operate in a fast paced, team environment.
  • Must be proficient with Microsoft Office (intermediate Word, Excel).
  • Fluent communication skills in English and Thai

Welfare & Benefits:

  • 15-day vacation leaves per year
  • Flexible working hours
  • Flexible working location (Head Office is at SCB Park Plaza)
  • Phone fees
  • Employee welfare home loan
  • Town Hall & Happy Hours (food & drink provided)
  • Training in-house & abroad
  • Life / accident / disability / health insurance
  • Company outing

Interested in joining MONIX family, please send your recently updated CV in English with your portfolio to If you have any question, please feel free to call us at 02 098 9507.


We are a newborn joint-venture FinTech company between our super-duper cool parents Siam Commercial Bank (SCB) and Abakus. Born in 2020 with the unrivaled, cutting-edge AI and machine learning superpower, MONIX is committed to making our friends’ financial lives better, easier, and happier by bringing our friendly, fast, and fun products and platforms together with financial literacy to them.

At MONIX, you will:

  • Be part of a family of Hustlers, Hipsters, and Hackers who bring unique talents and varying backgrounds, ideas, and experiences to inventing the friendliest financial products and services
  • Build things for the customers from the customer’s point of view and from the data – not gut feelings or intuition
  • Celebrate diverse perspectives from gender, age, national origin, culture, education and professional and life experiences
  • Enjoy the start-up culture where open feedback, flexi hours, knowledge sharing sessions, snacks and food are provided as if basic needs
  • And many more to discover...

MONIX is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Sound like you?


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