Business Analyst‍

Salary Range: Up to 50,000 THB
Job Type: Permanent (Full Time)
Report to: Customer Management Lead

Job Description:

The Business Analyst is responsible for supporting business performance, operational strategy, and continuous improvement initiatives across Collection, Customer Service (CS), and Tele Sales functions. This role works closely with cross-functional teams to analyze business performance, identify opportunities, drive process improvements, support strategic projects, and provide data-driven insights to support operational and management decision-making.

‍Key Tasks & Responsibilities:

• Support end-to-end business analysis and operational strategy across Collection, Customer Service (CS), and Tele Sales functions
• Develop, maintain, and enhance management reports, dashboards, and performance tracking to support business decision-making
• Analyze operational performance, identify trends, risks, and opportunities, and provide actionable recommendations to management
• Lead and coordinate cross-functional projects, including process improvement, automation initiatives, system enhancements, and operational transformation projects
• Work closely with Operations, Product, Data, Technology, and Vendor teams to drive project execution and business outcomes
• Prepare management presentations, business proposals, and executive summaries for senior stakeholders
• Support incentive design, performance measurement, workforce planning, and operational optimization initiatives
• Monitor key business metrics and proactively identify performance gaps and improvement opportunities
• Participate in requirement gathering, UAT, process design, and implementation activities for new systems and tools
• Act as a strategic business partner to management and support ad-hoc business initiatives as assigned

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Qualifications:

• Bachelor's degree in Business Administration, Economics, Engineering, Statistics, Data Analytics, Information Systems, or related fields
• 1–3 years of experience in BusinessAnalysis, Strategy, Operations, Consulting, Project Management, Data Analytics, or related functions
• Strong analytical and problem-solving skills with the ability to translate data into business insights
• Comfortable working with large datasets and performance reports
• Experience with Excel, SQL, Power BI, Tableau, or similar analytical tools is preferred
• Strong communication and stakeholder management skills
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment
• Strong presentation skills and confidence in presenting findings to management
• Good command of English, both written and spoken
• Self-driven, resilient, detail-oriented, and willing to take ownership of challenging assignments

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“Selection of candidates for this position requires a criminal record check to ensure safety and maintain organizational standards.”

‍Welfare & Benefits:

• 15 vacation days per year
• Flexible working hours
• Flexible working location (Head Office at SCB Park Plaza)
• Mobile phone allowance
• Provident fund
• Employee home loan program
• Town Hall & Happy Hours (food & drinks provided)
• In-house & overseas training
• Life, accident, disability, and health insurance
• Company outing
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Interested in joining MONIX family, please send your recently updated CV in English with your portfolio to join@monix.co.th. If you have any questions, please feel free to call us at 098 247 1155.

‍About MONIX:

‍MONIX Co., Ltd. is an international joint-venture fintech startup company between Thailand’s leading financial business SCBX Group and China’s fintech unicorn Abakus Group. Founded in 2020 with the aspirational vision of creating opportunities for people to prosper and enjoy life, the Bangkok-based company provides "FINNIX," the cutting-edge financial platform for financial inclusion powered by the unrivaled machine learning and artificial intelligence superpower. MONIX aims to make the FINNIX app the No. 1 financial application in Southeast Asia and become the best financial friend ever.

‍At MONIX, You will:

• Be part of a family of Hustlers, Hipsters, and Hackers who bring unique talents, diverse backgrounds, ideas, and experiences to invent the friendliest financial products and services
• Build solutions for customers from the customer’s perspective and based on data, not gut feelings or intuition
• Celebrate diverse perspectives across gender, age, national origin, culture, education, and professional and life experiences
• Enjoy the start-up culture with open feedback, flexible hours, knowledge-sharing sessions, snacks, and food provided as basic needs
• Discover many more opportunities to learn and grow
• Uphold MONIX’s commitment as an equal opportunities employer and support an inclusive workplace for all employees

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