Collection Analyst

Salary Range: Up to 40,000 THB
Job Type: Permanent (Full Time)
Report to: Collection Strategy Specialist

‍Job Description:

This role is responsible for analyzing collection performance, identifying improvement opportunities, and supporting the development and execution of data-driven strategies to enhance overall collection efficiency. The role works closely with business, operations, and technology teams to translate insights into actionable initiatives and ensure successful implementation.

Key Tasks & Responsibilities:

• Analyze collection performance data (e.g. call results, recovery rate, segmentation) to identify trends, gaps, and actionable insights
• Develop and maintain dashboards and reports to monitor key performance metrics
• Perform ad-hoc data analysis using SQL, Excel, or BI tools to support business decision-making
• Translate business requirements into data-driven solutions and support implementation
• Support and drive collection-related projects (e.g. process improvement, automation, AI initiatives)
• Collaborate with cross-functional teams (operations, product, tech) to ensure alignment and execution
• Continuously review and improve business processes to enhance efficiency and effectiveness
• Present insights and recommendations clearly to both technical and non-technical stakeholders

‍
Qualifications:

• Bachelor’s degree in Business, Finance, Data Analytics, or related field
• 1–4 years of experience in data analysis, business analysis, or operations
• Strong analytical skills with hands-on experience in:
  
  • SQL
  • AdvancedExcel
  • BI tools (e.g. Power BI, Tableau)
• Ability to interpret data and provide clear, actionable insights (beyond reporting)
• Strong communication skills in both Thai and English
• Ability to manage multiple tasks and work in a fast-paced environment
• Experience in fintech, collections, or operations is a plus

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“Selection of candidates for this position requires a criminal record check to ensure safety and maintain organizational standards.”

‍Welfare & Benefits:

• 15 vacation days per year
• Flexible working hours
• Flexible working location (Head Office is at SCB Park Plaza)
• Mobile phone allowance
• Provident fund
• Employee home loan program
• Town Hall & Happy Hours (food & drinks provided)
• In-house & overseas training
• Life, accident, disability, and health insurance
• Company outing

Interested in joining MONIX family, please send your recently updated CV in English with your portfolio to join@monix.co.th. If you have any question, please feel free to call us at 098 247 1155.‍

About MONIX:‍

MONIX Co., Ltd. is an international joint-venture fintech startup company between Thailand’s leading financial business SCBX Group and China’s fintech unicorn Abakus Group. Founded in 2020 with the aspirational vision of creating opportunities for people to prosper and enjoy life, the Bangkok-based company provides "FINNIX," the cutting-edge financial platform for financial inclusion powered by the unrivaled machine learning and artificial intelligence superpower. MONIX aims to make the FINNIX app the No. 1 financial application in Southeast Asia and become the best financial friend ever.‍

At MONIX, you will:

• Be part of a family of Hustlers, Hipsters, and Hackers who bring unique talents, diverse backgrounds, ideas, and experiences to invent the friendliest financial products and services
• Build solutions for customers from the customer’s perspective and based on data, not gut feelings or intuition
• Celebrate diverse perspectives across gender, age, national origin, culture, education, and professional and life experiences
• Enjoy the start-up culture with open feedback, flexible hours, knowledge-sharing sessions, snacks, and food provided as basic needs
• Discover many more opportunities to learn and grow
• Uphold MONIX’s commitment as an equal opportunities employer and support an inclusive workplace for all employees