IT Support
Salary Range: Up to 35,000 THB
Job Type: Permanent (Full Time)
Report to: Human Resources Manager
Key Tasks & Responsibilities:
1. Computer Roll-In/Roll-Out and Maintenance
- Perform setup notebooks and LAN devices
- Handle new notebook installation, replacement, and software setup
- Create email accounts and initial passwords for new joiners
- Perform access termination and system access control for leavers
2. IT Helpdesk Services
- Provide first-level support for hardware issues including PCs, peripherals, and other devices
- Resolve user queries related to software, applications, and operating systems
- Provide user support via phone, computer, email, and in-person
3. Network Management
- Manage network infrastructure and ensure connectivity across all departments
4. IT Asset & License Management
- Maintain accurate records of IT hardware and software assets
- Monitor and manage software license usage and renewal
- Assist in planning and procurement of new licenses and subscriptions
5. Meeting Room Technical Support
- Set up and troubleshoot IT and AV equipment for meetings and presentations
6. Security and Compliance Support
- Assist Security Engineer in implementing and maintaining endpoint protection (e.g., install security software)
- Ensure systems comply with company IT and security policies
7. Systems and Account Management
- Support Windows and MacOS configurations and upgrades
- Manage user accounts, permissions, and hardware/software lifecycle
- Maintain procedures and documentation for system configurations
8. Vendor and External Support Coordination
- Coordinate with third-party vendors for equipment repair and advanced issue resolution
9. Microsoft 365 Administration
- Provide user support and perform administrative tasks in Teams, SharePoint, Outlook, and Forms
10. General IT Administrative Tasks
- Provide clerical and documentation support for IT operations
- Handle ad-hoc tasks and contribute to IT-related projects as assigned
Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field
- 2+ years of experience in IT support or a similar role
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft 365 administration (Teams, SharePoint, etc.)
- Basic networking and server support skills
- Strong problem-solving and communication skills
- Ability to multitask and prioritize in a fast-paced environment
“Selection of candidates for this position requires a criminal record check to ensure safety and maintain organizational standards.”
Welfare & Benefits:
- 15-day vacation leaves per year
- Flexible working hours
- Flexible working location (Head Office is at SCB Park Plaza)
- Phone fees
- Provident Fund
- Employee welfare home loan
- Town Hall & Happy Hours (food & drink provided)
- Training in-house & abroad
- Life / accident / disability / health insurance
- Company outing
Interested in joining MONIX family, please send your recently updated CV in English with your portfolio to join@monix.co.th. If you have any questions, please feel free to call us at 098 247 1155.
About MONIX:
We are a newborn joint-venture FinTech company of our super-duper cool parents SCBx and Abakus. Born in 2020 with the unrivaled, cutting-edge AI and machine learning superpower, MONIX is committed to making our friends’ financial lives better, easier, and happier by bringing our friendly, fast, and fun products and platforms together with financial literacy to them.
At MONIX, you will:
- Be part of a family of Hustlers, Hipsters, and Hackers who bring unique talents and varying backgrounds, ideas, and experiences to inventing the friendliest financial products and services
- Build things for the customers from the customer’s point of view and from the data – not gut feelings or intuition
- Celebrate diverse perspectives from gender, age, national origin, culture, education and professional and life experiences
- Enjoy the start-up culture where open feedback, flexi hours, knowledge sharing sessions, snacks and food are provided as if basic needs
- And many more to discover...
MONIX is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
